Kasirer — IT Service Dashboard

Presented by Sypher Consulting

Snapshot as of November 14, 2026, 12:42 AM ET

Migration status — Microsoft 365 → Google Workspace

The move to Google Workspace is on track. Email switches over the weekend of Nov 21–23, with project sign-off on Mon Nov 30.

43% complete
As of Nov 13, 2026
19
Tasks done
of 44 total
5
In progress
right now
0
Blocked
nothing stalled
20
Not started
scheduled ahead

Phase by phase

Kickoff, recovery & discoveryNov 1–6
6 of 8 tasks
Google Workspace setupNov 4–7
7 of 8 tasks
PilotNov 9–12
3 of 6 tasks
Bulk migration & prepNov 12–20
3 of 10 tasks
CutoverNov 21–23
0 of 4 tasks
Hypercare & close-outNov 23–30
0 of 5 tasks
Follow-upsDec 1–15
0 of 3 tasks

Happening now

  • Third-party app, scanner and copier inventory
  • Groups and shared mailboxes setup
  • Pilot testing — test mail and scanner checks

Key milestones

  • All 53 user accounts provisioned in Google WorkspaceDone
  • Bulk mail, calendar and file migration completeDone
  • Go / No-Go decisionFri Nov 20
  • Email cutover weekend — mail switches to Google on Sat Nov 21Nov 21–23
  • Hypercare supportNov 23–30
  • Project sign-offMon Nov 30

Action items

Open to-dos Sypher is working on, with the owner for each.

  • Work with Ben to update the Slack IT helpdesk workflowOwner: Patrick & Tyler
  • Get Ben’s latest Salesforce contact listsOwner: Patrick

Service status

Sample data — preview only

The systems Sypher watches around the clock, and how each is doing right now.

Microsoft 365

Operational

Mail flow normal. Monitoring active around the clock.

Live user reports — Downdetector ↗

Outlook

Operational

Outlook is connecting and syncing normally.

Live user reports — Downdetector ↗

OneDrive

Operational

OneDrive file sync is working normally.

Live user reports — Downdetector ↗

Backup & recovery

Verified recently

Daily backup checks passing, with periodic test restores.

Endpoint protection

Degraded

Mostly covered — 1 device needs attention (see Device monitoring).

Patching & updates

Degraded

Mostly current — a small number of devices are pending this month's updates.

Nov 12 — Microsoft 365 outage affecting email services · Status: In review — Sypher is completing the root-cause analysis.

Infrastructure events, by week

Significant service events recorded each week. One event in the last eight weeks.

Support tickets

Sample data — preview only

Requests opened and resolved each week over the last eight weeks. The line shows anything still open at the end of the week.

Opened Resolved Still open at week end

November so far: 11 tickets answered within response target (100%), 9 resolved, 3 currently open.

November 2026 — response & resolution by priority
PriorityRespondedResponseResolvedResolutionOpen now
Critical 2 of 2 100% · target 30 min 2 Target 4 hrs 0
High 3 100% · target 60 min 2 100% · target 8 hrs 1
Medium 4 100% · target 240 min 3 100% · target 24 hrs 2
Low 2 100% · target 480 min 2 100% · target 120 hrs 0

3 tickets currently open in total; 2 of them are past their target time and are being worked first.

Devices & upgrade schedule

Sample data — preview only

Every enrolled computer and phone, its monitoring health, and when each is due for replacement.

15
Devices
monitored
12
Monitored
& healthy
3
Need
attention
DeviceTypeMonitoringPurchasedUpgrade due

Upgrade schedule — soonest first

Planned replacement order, by upgrade due date.

    Sypher Consulting service commitments

    The recurring reporting and coverage Sypher delivers as part of your service.

    • Monthly performance summary to KasirerMonthly
    • Weekly exec meeting with KasirerWeekly
    • Quarterly strategic report — technology health, recommendationsQuarterly
    • Quarterly Office 365 usage & security auditQuarterly
    • Annual comprehensive technology plan & budget roadmapAnnual
    • 24/7 executive hotline coverage (up to 5 designated executives)Ongoing