Kasirer — IT Service Dashboard

Presented by Sypher Consulting

Snapshot as of November 14, 2026, 11:43 AM ET

Migration status — Microsoft 365 → Google Workspace

The move to Google Workspace is on track. Email switches over the weekend of Nov 21–23, with project sign-off on Mon Nov 30.

43% complete
As of Nov 13, 2026
19
Tasks done
of 44 total
5
In progress
right now
0
Blocked
nothing stalled
20
Not started
scheduled ahead

Phase by phase

Kickoff, recovery & discoveryNov 1–6
6 of 8 tasks
Google Workspace setupNov 4–7
7 of 8 tasks
PilotNov 9–12
3 of 6 tasks
Bulk migration & prepNov 12–20
3 of 10 tasks
CutoverNov 21–23
0 of 4 tasks
Hypercare & close-outNov 23–30
0 of 5 tasks
Follow-upsDec 1–15
0 of 3 tasks

Happening now

  • Third-party app, scanner and copier inventory
  • Groups and shared mailboxes setup
  • Pilot testing — test mail and scanner checks

Key milestones

  • All 53 user accounts provisioned in Google WorkspaceDone
  • Bulk mail, calendar and file migration completeDone
  • Go / No-Go decisionFri Nov 20
  • Email cutover weekend — mail switches to Google on Sat Nov 21Nov 21–23
  • Hypercare supportNov 23–30
  • Project sign-offMon Nov 30

Action items

Open to-dos Sypher is working on, with the owner for each.

  • Work with Ben to update the Slack IT helpdesk workflowOwner: Patrick & Tyler
  • Get Ben’s latest Salesforce contact listsOwner: Patrick
  • Check our computer list against your current team — open the shared sheet (link coming here), and for each row just answer Yes, No, or Not sure. That is all we need.Owner: Jen

Service status

The systems Sypher watches around the clock, and how each is doing right now.

Microsoft 365

Not yet recorded

Current status not yet recorded — update this card as checks come in.

Live user reports — Downdetector ↗

Outlook

Not yet recorded

Current status not yet recorded — update this card as checks come in.

Live user reports — Downdetector ↗

OneDrive

Not yet recorded

Current status not yet recorded — update this card as checks come in.

Live user reports — Downdetector ↗

Backup & recovery

Not yet recorded

Current status not yet recorded — update this card as checks come in.

Endpoint protection

Not yet recorded

Current status not yet recorded — update this card as checks come in.

Patching & updates

Not yet recorded

Current status not yet recorded — update this card as checks come in.

Nov 12 — Microsoft 365 outage affecting email services · Status: In review — Sypher is completing the root-cause analysis.

Infrastructure events, by week

Significant service events recorded each week. One event in the last eight weeks.

Support tickets

Requests opened and resolved each week over the last eight weeks. The line shows anything still open at the end of the week.

Opened Resolved Still open at week end

November so far: 0 tickets, 0 currently open.

November 2026 — response & resolution by priority
PriorityRespondedResponseResolvedResolutionOpen now
Critical 0 — · target 30 min 0 — · target 4 hrs 0
High 0 — · target 60 min 0 — · target 8 hrs 0
Medium 0 — · target 240 min 0 — · target 24 hrs 0
Low 0 — · target 480 min 0 — · target 120 hrs 0

0 tickets currently open in total.

Devices & upgrade schedule

Every enrolled computer, who it is assigned to, and its monitoring health.

32
Devices
monitored
18
Monitored
& healthy
14
Need
attention
DeviceAssigned toTypeMonitoring

Upgrade schedule

No upgrade dates are recorded yet. Replacement timing will be listed here once dates are recorded.

Sypher Consulting service commitments

The recurring reporting and coverage Sypher delivers as part of your service.

  • Monthly performance summary to KasirerMonthly
  • Weekly exec meeting with KasirerWeekly
  • Quarterly strategic report — technology health, recommendationsQuarterly
  • Quarterly Office 365 usage & security auditQuarterly
  • Annual comprehensive technology plan & budget roadmapAnnual
  • 24/7 executive hotline coverage (up to 5 designated executives)Ongoing